Playing at 11k should be an enjoyable entertainment experience, not a burden. We provide a range of self-control tools, safe play guidelines, and support resources so that every gaming session stays fully in your control.
Fully in your control – activate anytime through your 11k account
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be reduced at any time.
A loss limit lets you set the maximum amount you are willing to lose within a given period. Once the limit is reached, the 11k system will automatically block any further betting.
Set a daily session time limit for your play. When your time limit is approaching, the system will display a warning notification so you are aware of how long you have been playing.
Need a quick break? Activate a self-break for 24 hours, 7 days, or 30 days. Your account will be temporarily suspended and you will not be able to log in during the active break period.
If you feel the need to stop playing entirely, the self-exclusion option can permanently close your account. This is a serious decision that we fully respect.
Receive regular reports on your gaming activity, total deposits, and transaction history via email. This information helps you monitor your playing habits objectively.
At 11k, we believe online entertainment should bring joy, not anxiety. Our platform is designed not only to deliver the best gaming experience, but also to ensure every player can enjoy it within healthy and controlled boundaries.
Responsible gaming is more than a slogan to us. It is a core value woven into how we design our products, train our support team, and make business decisions every day. Every 11k member deserves a safe, fair, and enjoyable experience without falling into harmful gaming patterns.
Many people play as a form of entertainment – much like watching a film, dining out, or attending a concert. The key is balance. When gaming starts taking over other areas of life such as finances, relationships, or work, that is the moment to pause and reassess.
Online gambling involves elements of chance and the risk of losing money. Understanding this is the first step to playing responsibly. Here are some important things to know before and while you play:
All of 11k's self-control tools are accessible directly through your account settings. Here are the simple steps to activate them:
Go to the "Account Settings" or "Responsible Gaming" section in your profile menu.
Choose from deposit limits, loss limits, session time limits, or self-break options based on your needs.
Set an appropriate amount or time period. Limit reductions take effect immediately, while limit increases require a 24-hour cooling-off period.
Verification via your registered email or phone number is required. You will receive a notification once the limit has been successfully activated.
If you are experiencing difficulties or wish to apply for self-exclusion immediately, contact 11k customer support via live chat, available 24/7.
Answer these questions honestly. If you answer "yes" to three or more, consider seeking help.
Have you ever gambled longer or spent more than you planned?
Have you ever tried to win back money you have lost?
Has gambling ever caused financial problems for you or your family?
Have you ever borrowed money to gamble or to pay off gambling debts?
Do you feel restless or irritable when trying to cut back or stop gambling?
Has gambling ever interfered with your personal relationships, work, or daily responsibilities?
Recognise the early signs before the problem becomes more serious
Constantly running short of money after playing, borrowing from friends or family to gamble, or using bill money and funds for basic needs for wagering.
Playing far longer than planned, losing track of time while playing, or sacrificing sleep and family time to keep playing.
Feeling anxious, irritable, or stressed when not playing. Relying on gaming to cope with pressure, sadness, or boredom in daily life.
Lying to a partner, family, or friends about gambling activity, neglecting family responsibilities, or withdrawing from social relationships.
Thinking about gambling during work hours, frequently arriving late or skipping work to play, or experiencing a noticeable drop in work performance and productivity.
Unable to stop even after intending to do so, constantly thinking about ways to get money to gamble again after a loss.
Answers to the most frequently asked questions
Join the 11k community that puts player safety and wellbeing first. Our self-control tools are there for you – make full use of them.