At 11k, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document clearly explains the types of data we collect, how it is used, how it is protected, and your rights as a player in Malaysia.
How we protect your personal information at all times
All your personal data and transaction information is transmitted and stored using 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
11k has never and will never sell, rent, or share your personal data with advertisers or external companies for marketing purposes without first obtaining your explicit consent.
Identity verification documents you submit during the KYC process are stored in an isolated server environment, accessible only by our licensed compliance team and never shared with any external parties.
The 11k infrastructure system is monitored around the clock to detect and respond to any unauthorized access attempts, data breaches, or suspicious activity before they become an issue.
You can update your personal information, request a review of the data we hold, or submit a data deletion request directly through 11k's customer support channels, available 24/7.
The 11k Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a local user are fully respected in accordance with applicable legislation.
Welcome to the 11k Privacy Policy page. This platform is operated under the domain https://11k.ad and are fully committed to protecting the privacy of every user who registers or uses our services.
This Privacy Policy explains how 11k collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
By accessing the 11k platform, registering an account, or using any of our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform immediately and contact us to delete your account.
11k collects two main categories of data from its users: data you provide directly and data collected automatically while you use the platform.
Data you provide directly:
Automatically collected data:
| Data Type | Example | Purpose |
|---|---|---|
| Device data | Phone model, operating system, device ID | Security & fraud detection |
| Network data | IP address, ISP, general location | Geo-compliance & security |
| Activity data | Game history, bets, session duration | Service improvement & AML |
| Cookie data | Session cookies, language preferences | User experience & analytics |
11k uses your personal data only for lawful and necessary purposes. We do not process your data for purposes unrelated to the provision of platform services without your consent. The primary purposes of data use include:
11k does not sell or transfer your personal data to any third party for commercial purposes. However, in certain situations, we may need to share your information with a limited set of parties:
11k invests seriously in security infrastructure to ensure your data remains protected at all times. The security measures we employ include:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for keeping your password and account login details confidential.
11k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.
11k retains your personal data for as long as your account is active and for a defined period after account closure, in line with applicable legal and regulatory requirements.
As a user in Malaysia, you have the following rights regarding your personal data held by 11k:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in our records.
You may request deletion of your data when it is no longer needed, subject to our legal obligations.
You may withdraw consent for certain data processing activities such as marketing at any time.
You may request restrictions on how your data is processed under certain circumstances provided by law.
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how we handle your data.
To exercise any of the above rights, contact the 11k customer support team via live chat. We will process your request within 14 business days.
The 11k platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If you believe a child or minor has registered an account on our platform, please contact our support team immediately. We will investigate and close the account promptly, and delete all associated data.
The 11k platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the 11k platform.
11k is not responsible for the privacy practices or content of third-party websites you may visit through links on our platform. We encourage you to read the privacy policy of each website you visit independently.
11k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.
Any significant changes will be communicated to you via an in-platform notice or email to your registered address at least 14 days before the changes take effect, unless the changes are immediately required by law.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the platform after changes take effect constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help:
For official requests relating to data protection rights under PDPA, please clearly state in your message that it is a "Data Protection Rights Request" so it can be handled more promptly by our compliance team.
Enjoy a fun gaming experience with the peace of mind that your privacy and data security are always our top priority.