Terms and Conditions Use of the 11k Platform You Need to Know

Acceptance of Terms

Welcome to 11k. By accessing, registering for, or using any services provided by the 11k platform at https://11k.ad, you hereby agree to be bound by these Terms and Conditions, our Privacy Policy, and all additional guidelines enforced from time to time.

These Terms and Conditions form a legally binding agreement between you as the user and 11k as the platform provider. If you do not agree with any part of these terms, you are advised not to use our services.

Account Eligibility

To use 11k services, you must meet the following eligibility requirements:

• At least 18 years old or the legal age of majority under the laws of your jurisdiction, whichever is higher.
• Have full legal capacity to enter into this binding agreement.
• Not be listed on an active self-exclusion register at any licensed gambling platform.
• Not an employee, representative, partner or immediate family member of 11k staff.
• Not be located in a jurisdiction that strictly prohibits online gambling activities.

11k reserves the right to request proof of age at any time. Accounts found to belong to minors will be closed immediately and all funds frozen pending investigation.

Registration & KYC Verification

Each user is only permitted to hold one (1) active account at 11k. Multiple account registrations are strictly prohibited and may result in all related accounts being closed and all funds forfeited.

The Know Your Customer (KYC) process is mandatory before the first withdrawal is processed. Required documents include:

• Valid Malaysian Identity Card (MyKad) – front and back
• Recent proof of address (utility bill, bank statement) dated within the last three months
• Selfie holding your identity document (if required by the security team)

KYC verification is typically completed within 24 to 48 working hours. 11k reserves the right to request additional documents where deemed necessary for anti-money laundering (AML) compliance purposes.

Deposits & Withdrawal of Funds

11k supports a variety of local payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost. All deposits are credited to your account automatically once payment is confirmed by the processor.

Deposit:

• Minimum deposit: RM 30 per transaction
• Daily deposit limits can be adjusted via account settings for spending control purposes
• Deposits must be made from an account or e-wallet registered in your own name

Withdrawal:

• Minimum withdrawal limit: RM 50 per transaction
• Processing time: 15 minutes to 2 hours depending on the selected payment method
• Withdrawals will be processed to the same account or e-wallet used during deposit
• Full KYC verification is required before the first withdrawal is approved
• 11k reserves the right to request additional verification for withdrawals exceeding certain limits

Bonuses & Promotions

11k offers a variety of bonuses and promotions to new and existing members. All bonus offers are subject to specific terms stated on their respective promotions pages. General conditions that apply to all bonuses are:

• Each bonus carries a wagering requirement that must be met before wins can be withdrawn
• The welcome bonus may only be claimed once per account, IP address, device or household
• Bonuses cannot be converted directly to cash without meeting the wagering requirements
• 11k reserves the right to void bonuses obtained through fraudulent means or system exploitation
• Unused bonuses will expire automatically at the end of their validity period
• 11k's decision regarding the acceptance or cancellation of any bonus claim is final

Game Rules

All games offered on the 11k platform – including live casino, slots, fish shooting, and bingo – use independently verified and audited random number generators (RNG) to ensure complete fairness.

• Game outcomes are random and free from any manipulation by 11k or players
• Players are responsible for understanding the rules of each game before placing their bets
• Any technical disruption during gameplay will be resolved based on 11k's server records, which shall be considered final
• 11k reserves the right to suspend or void game rounds affected by technical errors
• Minimum and maximum wagering limits vary by game type and are subject to change without prior notice

Prohibited Conduct

The following activities are strictly prohibited on the 11k platform and may result in immediate disciplinary action:

• Use of bots, automated software, scripts, or any method that provides an unfair advantage
• Collusion or cooperation between players to cheat the gaming system
• Exploiting bugs, system errors or technical vulnerabilities for gain
• Money laundering or using the platform for any unlawful financial purpose
• Threatening, harassing, or abusing customer support staff or other players
• Sharing your account or allowing others to use it
• Registering multiple accounts to claim bonuses or advantages more than once

Account Closure & Suspension

11k reserves the right to suspend or close any player account for the following reasons:

• Violation of any section within these Terms and Conditions
• Inaccurate, incomplete, or false registration information
• Failure to complete the KYC verification process within the stipulated timeframe
• Suspicious activity potentially involving fraud or money laundering
• Requests from relevant legal or regulatory authorities

You may also request account closure at any time through customer support. Any eligible balance will be returned to you once all reviews are completed.

Liability Limits

11k provides its services "as is" and makes no guarantee that the platform will always be free from interruptions, errors or viruses. To the extent permitted by applicable law:

• 11k shall not be liable for indirect, consequential losses or loss of profits arising from the use of the platform
• 11k's maximum liability to you under any circumstances shall not exceed your net deposit amount in the 30 days preceding the claim
• 11k is not liable for losses resulting from internet connection failures, device disruptions or third-party issues

Privacy & Data Protection

The collection, use, and protection of your personal data is governed by the 11k Privacy Policy, which forms part of this agreement. In summary:

• Your data is collected solely for the purposes of service delivery, legal compliance and improving user experience
• 11k does not sell or transfer your personal data to third parties for marketing purposes without your consent
• All data is stored on encrypted, 24/7 monitored servers

Responsible Gaming

11k takes our social responsibility towards players seriously. We believe entertainment should always be enjoyable and never a burden. To that end, we provide the following tools for all members:

• Deposit Limit: Set daily, weekly, or monthly limits to control the amount you deposit into your account
• Loss Limit: Set a limit on the amount of losses you are willing to absorb within a given period
• Play Time Limit: Set a daily session time limit for your gaming activity
• Cool-Off Period: Suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently close your account if you feel the need to stop playing altogether

Amendment of Terms

11k reserves the right to amend, update or replace any part of these Terms and Conditions at any time without prior notice. Changes that take effect immediately will be communicated via an in-platform notice or by email to the registered address.

It is your responsibility to check this page periodically for the latest updates. Continued use of the 11k platform after any changes take effect constitutes your acceptance of the amended terms.

This version of the terms is effective from 1 January 2026. Any enquiries regarding these terms may be directed to the 11k customer support team via live chat, available 24/7.